Privacy Policy

Effective Date: April 8, 2026

KARE PharmTech, LLC (“KARE PharmTech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (including karepharmtech.com and any related sites or portals that link to this policy), use our online services, or interact with KARE Verify or other offerings (collectively, the “Services”).

This Privacy Policy applies to information collected through the Services. It does not apply to Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations when such information is handled by us in our capacity as a Business Associate. PHI processed on behalf of our covered entity clients (such as Patient Support Programs, pharma manufacturers, or healthcare providers) is governed by our Business Associate Agreements (“BAAs”) and the applicable covered entity’s Notice of Privacy Practices.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

*Contact data: name, email address, phone number, mailing address

*Account data: username, password, and other registration information

*Professional information: healthcare provider or organization details (e.g., NPI, specialty)

*Demographic data: date of birth, ZIP code (often used for eligibility verification)

*Health-Related and Insurance Information (when submitted through the Services)

*Insurance policy details, member ID, coverage status, benefits information (copays, deductibles, etc.)

*Limited patient demographic data for benefits discovery and eligibility verification (name, DOB, ZIP, etc.)

*Other information you voluntarily provide in support of Patient Support Programs (PSPs) or eligibility checks

Automatically Collected Information

*Usage and device data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps

Cookies, web beacons, and similar tracking technologies (see Section 7 below)

*Information from Third Parties

*Data received from Surescripts, Pharmacy Benefit Managers (PBMs), payers, or other integrated partners for eligibility and benefits verification

*Information from your employer, healthcare provider, or PSP partner (with appropriate authorization)

*We limit collection to what is necessary for providing the Services.

How We Use Your Information

We use the collected information for the following purposes:

*Providing and improving the KARE Verify platform, including real-time eligibility checks, benefits discovery, and cost estimates

*Processing insurance verification requests and delivering accurate coverage information to PSPs or authorized systems

*Facilitating Patient Support Program enrollment and services

*Communicating with you (e.g., responding to inquiries, providing updates, or sending service-related notices)

*Performing internal operations, analytics, and service enhancements

*Detecting, preventing, and addressing fraud, security issues, or technical problems

*Complying with legal obligations, including HIPAA where applicable, and responding to lawful requests from authorities

*We do not use your information for marketing purposes without your consent.

How We Share Your Information

We may share information in the following circumstances:

*With Service Providers and Partners: We share data with trusted vendors, subcontractors, and technology partners (e.g., Surescripts, cloud hosting providers) who assist in delivering the Services. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

*With Covered Entities and PSPs: Eligibility and benefits data is shared with the healthcare providers, Patient Support Programs, or pharma partners you authorize or who are involved in your care or program enrollment.

*For Legal Compliance and Protection: We may disclose information if required by law, regulation, court order, or government request; to protect the rights, property, or safety of KARE PharmTech, our users, or the public; or in connection with a merger, acquisition, or sale of assets.

*Business Associates: When we act as a Business Associate under HIPAA, sharing occurs only as permitted by the BAA and HIPAA rules.

We do not sell personal information or PHI to third parties for monetary consideration.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, consistent with industry standards and applicable law (including HIPAA Security Rule requirements where PHI is involved). These include encryption for data in transit and at rest, access controls, audit logging, and regular security assessments.

However, no system is completely secure. We cannot guarantee absolute security, and you transmit information at your own risk.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. PHI is retained according to our BAAs and applicable retention requirements.

Your Rights and Choices

Depending on your location and the nature of the data:

*You may request access to, correction of, or deletion of your personal information (subject to legal and contractual limitations).

*For PHI governed by HIPAA, you have rights through the covered entity that is your healthcare provider or plan sponsor.

*You can opt out of certain non-essential communications or tracking cookies via your browser settings.

*Residents of states with comprehensive privacy laws (e.g., Florida) may have additional rights regarding sensitive data processing.

To exercise rights or submit inquiries, contact us using the information in Section 10. We will respond within a reasonable timeframe and may verify your identity before processing requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and improve the user experience. You can manage cookie preferences through your browser settings. Some features of the Services may not function properly if cookies are disabled. We do not currently respond to “Do Not Track” signals.

Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

International Users

Our Services are hosted in the United States and primarily intended for users in the U.S. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

KARE PharmTech, LLC

Attn: Privacy Officer [5600 Mariner St., Ste 220., Tampa, FL, 33609] Email: [email protected]

For HIPAA-related inquiries involving PHI, please contact the covered entity that provided your information or the Privacy Officer designated in their Notice of Privacy Practices.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with legal counsel to ensure full compliance with HIPAA, state laws (including Florida requirements), and other applicable regulations specific to your use of the Services.